Thousands of restaurants are set to benefit from the integration of POS systems and payment processes designed to ease the operational workload on F&Bs 

Adyen, the global financial platform of choice for leading companies, announced its partnership with Eats365, a prominent restaurant point-of-sale (POS) provider currently serving 27 markets worldwide. This collaboration will simplify operations for Eats365 merchants and users throughout the supported regions. 

Through 365pay, Eats365’s integrated payment solution, food & beverage (F&B) merchants can now access Adyen’s comprehensive payment offerings, streamlining the entire process from ordering to payment across all channels. This integration is made possible by Adyen for Platforms, a payment solution tailored for platforms and marketplaces like Eats365 to address the financial and operational challenges faced by their business users. 

365pay is currently being rolled out to merchants in Singapore and Hong Kong, followed by other parts of Asia Pacific, Europe, and North America soon after. Thanks to Adyen’s global reach, this partnership aims to benefit thousands of restaurants globally. 

Enhanced payment solutions across channels 

By integrating Adyen’s technology, 365pay extends payment support to all of its available restaurant payment flows, regardless of online and offline transactions. This enhancement ensures the flexibility needed for an industry where traditional payment gateways often fall short of meeting diverse payment needs. 

By taking their merchants’ needs to heart, this new service furthers Eats365’s value proposition to its merchants. It streamlines operations by simplifying their experience and daily workflows and making payment as seamless as any other part of their operations, regardless of whether transactions occur at the cashier in traditional settings, through online order applications, or via self-service kiosks. 

Simplified reconciliation reporting 

The collaboration introduces a consolidated financial reporting system for F&B establishments. Detailed transaction reports within the Eats365 ecosystem allow businesses to track payment costs and charges per transaction, monitor bank settlement progress, and simplify reconciliation processes. This reduction in administrative workload is particularly valuable in an industry characterized by high transaction volumes and generally lower average values. 

Digital merchant onboarding 

The partnership also streamlines the traditionally cumbersome Know Your Customer (KYC) onboarding process through a digitalized approach. Automated KYC checks to ensure compliance with regulatory requirements while minimizing delays. With Adyen’s support, Eats365 merchants can now onboard faster—often within 48 hours—and start accepting payments sooner, which is particularly beneficial for new outlets. 

Seamless market expansion 

Thanks to Adyen’s global contract model and the integration it provides to 365pay, F&B businesses can expand into new markets seamlessly. This approach allows them to offer locally relevant payment methods without additional integrations. For example, CoCo Fresh Tea & Juice, a brand originating from Taiwan, leverages Eats365 with 365pay for their outlets in Asia Pacific, Europe, and North America. 

Wilson Lee, Founder and Chief Executive Officer, Eats365 said, “Eats365’s mission has always been to bridge operational gaps in F&B businesses with innovative, user-centric technologies. With the launch of 365pay in 2024, Eats365 extended its reach, enabling finance managers to benefit from the system’s technology. The integration with Adyen streamlines payment operations and ensures a secure, seamless experience for customers.” 

Ben Wong, General Manager, Southeast Asia, and Hong Kong, Adyen said, “We’re excited to partner with Eats365 to bring payments innovation to the F&B sector, helping businesses overcome operational and manpower challenges inherent to the industry and ultimately operate more nimbly in both front and back of house settings.”

About Eats365

Founded in Hong Kong, Eats365 is a global technology company dedicated to revolutionizing the F&B industry with a comprehensive suite of solutions. These include POS systems with 13+ expansion modules, such as BYOD scan-to-order solutions, kitchen display systems, self-service kiosks, and more. Launched in 2024, 365pay serves as a powerful payment gateway aggregator and platform, integrating multiple gateways and payment methods. It seamlessly enhances operational efficiency, ensures secure transactions, and empowers businesses with scalable, user-centric payment capabilities tailored to the modern F&B landscape. 

About Adyen

Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payment capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, LVMH, SHEIN, Uber, L’Oréal, Cathay Pacific, Grab, Klook, and Singapore Airlines. The cooperation with Eats365 as described in this merchant update, underlines Adyen’s continuous growth with current and new merchants over the years.