Smart Care is a cloud-based SACMI platform that meticulously monitors machine and plant ‘health.’ The goal: to help customers optimize plant control and maintenance, thanks also to new assistance services and proactive problem-solving.

Smart Care runs continuous, in-depth medium-long-term health checks on your machines, all with one overriding purpose: to help you make the best decisions.

By exploiting AI to analyze huge quantities of data collected in the cloud, Smart Care ‘objectifies’ the true value of information by producing dedicated KPIs that artificial intelligence then uses to predict the tasks needed to maintain optimal production.

Real-time analysis of machine ‘big data’

With SACMI Smart Care, you decide how to run your machines and when and how to intervene. All are based on the analysis of real parameters derived from the immense quantities of machine-fed data processed by our servers.

More specifically, these parameters can include KPIs such as plant availability and MTBF (mean time between failure), a statistical analysis of the time between two failures and, therefore, a fundamental indicator of expected reliability.

The platform can also provide statistical reports on shutdown causes by analyzing all machine-generated alarms and, on mean time to repair (MTTR), another crucial index for measuring expected availability in relation to production requirements.

Users can also control other process variables, analyzing them individually or in aggregate form according to relevant criteria.

Remote and proactive problem-solving

SACMI Smart Care is designed to be available anywhere, regardless of distance. Being able to virtualize assistance completes and optimizes the on-site services that SACMI delivers via its worldwide network of branches.

Smart Care, however, seeks to go even further by predicting problems before they can actually occur. Once again, the key to this is the immense quantity of data provided by machines and processes. However, that data needs to be translated into meaningful information to aid decision-making.

Save money and time, optimize maintenance costs

One of Smart Care’s key advantages is that it saves time and money by accurately quantifying the frequency and cost of maintenance in advance. Together with other SACMI services, such as interconnection with the HERE supervisor and Smart Pack digital controls, this keeps production downtimes to a minimum.

With Smart Care, customers have access to meaningful, objective information that lets them detect process drifts or component malfunctions in advance. This makes predictive analysis possible, all thanks to dedicated algorithms that draw on SACMI’s vast experience of daily machine/plant management.

The result? An opportunity to plan maintenance better and simultaneously reduce the costs that stem from unexpected stops or the incomplete /incorrect interpretation of data that can occur when an analysis is entrusted solely to an individual operator’s experience.

Keeping your data safe

Data is a valuable asset for customers. That’s why SACMI has built Smart Care with the world’s leading in-cloud architects in compliance with the most advanced security and confidentiality standards.

A distributed architecture ensures service is unrestricted by the geographical location of customer and assistance: data is always available and can include process info, warnings, alarms, and performance indicators (consumption, availability, etc.), all in synergy with HERE Supervisor processing power.

The Smart Care platform can be accessed via any authenticated device on the corporate network, maximizing data portability and security.

Premium services include automatic notifications of any advance detection of drifts. In short: a proactive problem-solving service that ensures effective, carefree production at all times.