Leading tech start-up aims to provide sustainable, data-driven management tools and insights to thousands of tenants in the leading Philippines mall chain 

PHILIPPINES – Manila-based F&B and retail management system provider Mosaic Solutions has announced a major partnership with the Philippines’ largest shopping centre operator, SM Supermalls. 

The agreement will see Mosaic’s advanced software deployed across SM’s chain of 82 malls nationwide, facilitating advanced data insights and automation across a range of business areas, ultimately providing the tools to allow SM and its more than 20,000 tenants to improve their data-driven decision-making and operational efficiency. 

Mosaic Solutions is a leading provider of optimisation solutions and cloud-based, all-in-one business management systems. The company recently closed a USD 5 million (PHP 282 million) Series A fund led by Kickstart Ventures and Gentree Fund, amongst others.

This latest partnership comes into effect this month at the newly-opened SM malls in Tanza, Cavite and Sorsogon, with further implementation planned in Tuguegarao. Following this, Mosaic Solutions technology will be rolled out to the rest of SM Supermalls nationwide in early 2023. 

Mosaic Solutions’ fully integrated, customisable dashboard provides comprehensive performance and trend measurements, which can, in turn, be used to make data-driven decisions to develop and improve services across the entire business. The introduction of the system to SM Malls is a major step in the network’s ongoing digital transformation project. It will also enable more than 20,000 tenants across its network to gain preferred access to Mosaic’s advanced analytics combined with powerful stock management and predictive analytics tools.

Once fully deployed, Mosaic’s cloud-based system also will enable SM Supermalls to leverage key insights from the data generated across its network. Detailed insights into store performance and consumer behaviour will enable the operator to provide improved service to tenants and customers alike.

“We are excited to partner with SM Supermalls and to provide them with the business management solution they need to have a real-time holistic view of all of their tenant and mall data right at their fingertips.  As we roll out across the SM malls in 2023, we also look forward to building stronger tenant relations and helping to drive growth among all the individual retail and F&B businesses in their network,” said Brett Doyle, CEO and Founder of Mosaic Solutions.

“As part of our roadmap for digital transformation in the coming years, Mosaic Solutions will invaluably help our tenant partners with a software system that will let them easily run their stores through a point-of-sale system, robust analytics, inventory management, and procurement processing, all of which are very essential in providing good customer service and continually growing their business,” said Steven Tan, President of SM Supermalls.