Recognition highlights company’s comprehensive Health & Safety Management System and eight-year zero-LTI record at HP Malaysia Manufacturing

Sodexo, a world leader in food services and facilities management, has been awarded the National Occupational Safety and Health (OSH) Award by the National Council for Occupational Safety and Health (NCOSH) under the Ministry of Human Resources, Malaysia.

This award acknowledges Sodexo’s comprehensive Health & Safety Management System (HSMS) at HP Malaysia Manufacturing, where the company has been providing food services to more than 1,000 employees since 2016. With a dedicated team of 21 employees on-site, Sodexo has maintained an exemplary safety record, achieving zero Lost Time Incidents (LTIs) since it began operations at HP Malaysia Manufacturing.

“This recognition reflects our belief that safety isn’t a one-person job – it’s the responsibility of every member of our team,” said Paul Francis Chong, Operations Director of Malaysia, Sodexo. “Through our Zero-Harm Mindset and thorough HSMS framework, we’ve created a culture where everyone feels responsible for safety. Our success comes from going beyond physical safety to embrace psychosocial well-being, ensuring open communication and engagement at all levels. This award validates that when everyone participates – from frontline employees to managers – safety becomes more than just a slogan; it becomes a shared commitment and responsibility.”

Sodexo’s HSMS initiatives include a meticulous, multi-tiered safety audit structure that adheres to the Department of Occupational Safety and Health (DOSH) regulations, with monthly internal audits, quarterly external reviews, and bi-monthly HP audits. A QR code-based hazard reporting system across work areas enables employees to report safety issues immediately, making incident response both fast and effective. Going above and beyond the standard proper personal protective equipment (PPE), Sodexo supplies all employees with reflective vests to increase road safety and help them get to and from work with enhanced safety.

To foster a Zero-Harm Mindset, every member of the team is given responsibility and a sense of accountability for the team’s safety. Daily toolbox talks are held to encourage an open safety dialogue where each member of the team is empowered to lead the conversation, a rotating monthly “safety officer” is appointed to increase a sense of responsibility, and innovative communication tools like the “Detective Hazard” comic series, a custom comic featuring team members in near-miss situations, is circulated to drive home the message of safety.

Sodexo collaborates closely with their clients on Health, Safety and Environment (HSE). At HP Malaysia Manufacturing, the team maintains an active involvement in the HSE committee and participates in monthly safety meetings, ensuring continuous improvement of safety protocols, hazard reporting systems, and mental health support, all integrated into their daily operations. Together, they host initiatives like Bomba fire safety training, first aid courses, and road safety campaigns.

Dominic Chew, General Manager, HP Malaysia Manufacturing, added, “Sodexo’s dedication to safety aligns perfectly with HP’s commitment to maintaining the highest workplace safety standards. Their proactive approach to safety management and consistent delivery of quality food services has made them a valuable partner over the past eight years.”

Maintaining the highest standards of safety in Malaysia

Sodexo began its operations in Malaysia in 1988 and delivers Food and Facilities Management Services, preparing 10,000 meals daily with a workforce of over 700 employees. The company is a trusted partner to some of the largest multinational corporations, healthcare providers, education, and mining & offshore facilities.

As a result of Sodexo’s dedication to maintaining the highest standards of safety and health management across its operations, zero LTIs occurred across all Malaysia operations in 2024.

About Sodexo Group

Founded in Marseille in 1966 by Pierre Bellon, Sodexo is the global leader in Quality of Life Services, an essential factor in individual and organisational performance. Operating in 45 countries, our 423,000 employees serve 80 million consumers each day. Sodexo Group stands out for its independence and its founding family shareholding, its sustainable business model, and its portfolio of activities, including Food Services and Facilities Management Services. We provide quality, multichannel, and flexible food experiences, but also design attractive and inclusive workplaces and shared spaces, manage and maintain infrastructure in a safe and environmentally friendly way, offer personalised support for patients or students, or even create programmes fostering employee engagement. From Day 1, Sodexo has been focusing on tangible everyday gestures and actions through its services in order to have a positive economic, social, and environmental impact over time. For us, growth and social commitment go hand in hand. Creating a better everyday for everyone to build a better life for all is our purpose.

Sodexo is included in the CAC Next 20, CAC 40 ESG, FTSE 4 Good, and DJSI indices.

About Sodexo in Malaysia

Sodexo Malaysia first opened its doors in 1988 in Kuala Lumpur and has expanded across Malaysia from Johor, Selangor, KL to Penang and Perak. A trusted partner, we are proud to work with leading multinational corporations, healthcare providers, educational institutions, and mining & offshore facilities. We believe in creating a better day for everyone to build a better life for all. By providing the most efficient, safe, and economically viable food & facilities management service solutions, Sodexo helps to reinforce the well-being of individuals, improve their effectiveness and help companies & organisations improve performance every day.